FRAUD by LENOVO India.. THINK 10 TIMES before buying LENOVO SMARTPHONE !!!
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model: lenovo Vibe Z k910
I was cheated by Lenovo India not once but multiple times !
1) Phone was kept in service center for 120 days and even after that phone was returned UNREPAIRED !
2) LIED CONSTANTLY by service center and Lenovo operation head of East India Mr Shantonu Majumder that Motherboard and touchpad has been REPLACED but it WAS NOT (have call recordings as proof which i mailed lenovo India)
Shantonu majumder Operation Head of lenovo for East india was instructing the Lenovo service center in Siliguri guy named Arun to order part and still not replace it.. even asked him to wipe the phone properly and keep it for few weeks or month so that it seems that motherboard and touch pad has been replaced .. fortunately he was speaking via my phone and the call gt recorded !!!
3) Made me travel 1200kms exclusively to collect saying phone has been repaired but it wasnt although service center and Lenovo Senior confimed and both knew I would be travelling 1200kms and assured me thrice !! (since gave phone in another city since for work I was there and warranty was to expire in 3 days) (have call recording proof already mailed to lenovo)
And on top the owner started shouting at me to go back without collecting the phone .. i mean WTF I travelled 1200kms that too after Lenovo Senior Shantonu and the service center confirmed me thrice that phone has been repaired .. they knew i will be travelling 1200kms and still didnt repair neither they did Do software Update
4)Willfully marked in system that phone delivered to customer in 7 days although given after 120 days (I was unaware of thos fraud about this got to know recently)
5) mailed lenovo after 25 days of submission that service center isnt repairing phone still they didnt tell me that as per system its showing delivered in 7 days and simply told u will get it soon NOTHING MORE
6) Customer care number is not reachable at all.. it will connect during non business hours but no executive will be available to speak to u .. and between 10 to 6 that is during business hours it wont connect at all (video proof of 2 mins:
)7) If by mistake you mail them or post on Facebook or Twitter they will reply the same thing that you will get your phone back soon (120 days and still soon WOW)
8)Even after 50 DAYS of disclosing the fraud to lenovo with all proofs still I havent been issued a replacement handset or any compensation for the harassement and loss of my time and money!!
Moreover they have even taken the defective handset before 18 days !!
9) Had exchanged around 64 mails over these 50 days with Lencare executive Sridhar Raghavendra ([email protected]) since he doesnt call or ignores mail most of the times
10) even crucial information which can be told over 2 mins of call but lenovo executives stretch them over 7 to 8 emails in 5 hours
11) For eg lenovo executive wanted me to submit the handset today itself for replacement for which he didnt cal but mail and on top he gave only address but didnt provide the phone number of service center for which I had to mail him back twice and wait for 2 hours to get the phone number
So to Sum up even after 170 days of harassement I still dont have even the defective or the Replacement phone with me and Only HOPE that Lenovo might issue a replacement soon !! 
Even many shopkeepers in Delhi mumbai Kolkata and many other parts of india feel the same
@B@R_0_0_D wrote:No by Uber’s new helicopter services@harmanpreetsingh wrote:@Beinghuman wrote:@Amolverma.6 wrote:@saymyname wrote:
Amazon took nearly a month to resolve one of my issue, can I ask them for compensation against harassment ?
Bro are you seriously saying this ?he travelled 1200+ km ,mailed them 50 or 60 times, Waiting from 170 day (nearly half an year) visited and got negative response from their CC couple of times.
Still if you think your level of harassment is more than his you can go and file
He is seriously Joking
1200 kms :shock
1200/km from ola money.or Spice jet .
http://www.wsj.com/articles/airbus-to-join-forc...
Ji,I have said one can argue for himself a promoter will not say this.
@pravinchalke wrote:@alsivasankar485 wrote:Don’t try to promote your business on Desidime. It’s against rule.
As a advocaye I wish to ghat in consumer forum you yourself can argue but if you use a advocate they will refund his fee too if you win the case.Have all documentary proof and see that you warn them about consumer court option.Now you can send notice by mail too.
Amarsingh on Twitter: “Don’t Buy Lenovo mobile phone…pathetic service support…..after sales is zero….painful experience… http://t.co/VAcd...iM” https://mobile.twitter.com/amarsingh2511/status... (Share from CM Browser)
@Neo wrote:
My cousin faced a similar issue with Lenovo. He had bought some Lenovo phone that was priced around 23k at the time of purchase. After some 3-4 months, the phone had developed some problems. He went to the service center numerous times and he finally decided to sell of the phone as the bugs were not getting sorted out. But, some 8-9 months after his purchase, the phone price had dropped to less than half and he was being offered around 4.5k-5.5k for the phone.
He then went to the service center and told them to rectify all the problems with the phone. Every time he called them, they were giving new excuses and finally the phone was reaching the end of it’s warranty period. He went to the service center directly and found that they hadn’t still touched the phone. He got fed up and filed a complaint against them in the Consumer Court. Let’s see how it pans out.
Neo bro I there are many cases already pending in CF. How many days before your brother filed case??
What is current value of that phone. Even if case will get resolve then what will be value if that compensation in compare to panic you faced??
@alsivasankar485 wrote:Marketing techniques
Ji,I have said one can argue for himself a promoter will not say this.@pravinchalke wrote:@alsivasankar485 wrote:
As a advocaye I wish to ghat in consumer forum you yourself can argue but if you use a advocate they will refund his fee too if you win the case.Have all documentary proof and see that you warn them about consumer court option.Now you can send notice by mail too.Don’t try to promote your business on Desidime. It’s against rule.
If you put “fraud by lenovo” in google, this desidime topic is coming up on second page of results.
I hope soon it will feature on first or may be the first result.
» Unbelievable! Retailers Are Running An Anti-HTC Campaign In Delhi. Here Is Why
Unbelievable! Retailers Are Running An Anti-HTC Campaign In Delhi. Here Is Why
HTC Notice
Besides poor performance of its phones in the Indian smartphone market, the Taiwanese company now has one more thing to worry about. And that is the anti-HTC campaign being run by mobile phone retailers in the city of Delhi.
Consumers have long been complaining about super-expensive price tag of HTC phones, but we never thought that it would come to this. This protest is not about the outrageous price tag at all but is about their quality of service and after-sales support.
A number of mobile phone retailers in Delhi are putting up banners advising customers to not choose HTC phones for their poor quality of service. These banners are either hung outside the shop or are fixed at the payment counter.
Who’s Doing It & Why?
These posters have been circulated across various markets in Delhi by an unregistered entity named Delhi Mobile Sellers Association. According to a distributor, this issue originally surfaced from Karol Bagh’s Gaffar Market.
Distributors are complaining that HTC is unwilling to provide customer support for repair and servicing of its phones whether purchased online or offline. Retailers fear that if they sell such phones, then they’ll risk losing their customers forever.
What’s HTC Saying?
As per the news published on TOI, an HTC Customer Service Official denied any such issue in the company’s after-sales support and even went on to add that this might be either an attempt by the rival brands to tarnish the company’s reputation, or a problem at local corners.
There is no official confirmation from HTC India about this, but we seriously doubt that any reputed smartphone company would act like this for fending off the competition.
Things will get more clear in the due course of time, but we will still advise you to check the quality of service at your nearby HTC service centre before making a buying decision. Better safe than sorry.
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4 Comments
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Ashish singhania
June 21, 2015 at 03:20
I am using HTC desire 826S and couple of times i visited service centre, availability of spare parts are really a big issue and sevice is the most important part while purchasing a expensive phone. HTC phones are not worthy to buy at such a high level price. Totally waste…… Its better to have apple instead of HTC.
REPLY
Pankaj Thakar
June 20, 2015 at 20:49
I agree that HTC is complete ignorant about the post sales service. My phone has a typical issue where it wouldn’t allow me to switch from Speaker phone to headset. It would disconnect. I sent it to TVS and they said the mother board has gone bad and it took more than 10 days to repair. The problem got solved for a while and now it is again doing the same. I don’t have time to give fro repairs. So i bought a one+one and abandoned the HTC. IN my opinion, DO NOT BUY ANY ANDROID EXPENSIVE PHONE AS THEY DON’T GO A LONG WAY! On the other hand my son had a iPohone6+ and it was giving problem. He went to Apple store in New York and they replaced it without any fuss! I am not sure Apple would do the same in India but that is the way to treat the customer! Hope HTC is listening!
REPLY
Sujin chandra
June 20, 2015 at 19:59
peoples believe that the unavailability of parts is the mistake of shop peoples. So this campaign should be helpful for open the HTC peoples eyes. The same is applicable for Lenovo, Micromax and some other companies.
REPLY
Sachin
June 19, 2015 at 17:50
They are right! There are a number of service centers (run by TVS Electronics), but they are unwilling to provide proper service. I happened to visit one of the so called service centers (TVS Electronics, Satellite, Ahmedabad) and they denied to resolve my problem upfront! This was not all, the executives sitting at the front desk were mobile illiterate and ill mannered. One lady was shouting at a customer, the other was hitting her colleague with a customers phone and the third one did not know how to switch off the phone. This was not all. There were queues, even for customers who had come their to collect their phones and they had to wait for hours for their turn. Ridiculous.
REPLY
OH….IS IT ??
Trak.in Toons
@pravinchalke wrote:Vakil sab jis desh mai khun k case 10 saal mai solve nahi hote woha aap 1 mahine mai phone ka case solve hone ki baat kar rahe ho@alsivasankar485 wrote:Marketing techniques
Ji,I have said one can argue for himself a promoter will not say this.@pravinchalke wrote:@alsivasankar485 wrote:
As a advocaye I wish to ghat in consumer forum you yourself can argue but if you use a advocate they will refund his fee too if you win the case.Have all documentary proof and see that you warn them about consumer court option.Now you can send notice by mail too.Don’t try to promote your business on Desidime. It’s against rule.
Bro just contact pehredar of cnbc awaj
They solve these type of issues only
Just mail Ur problem here [email protected]
https://facebook.com/Peh...ar
https://twitter.com/Pehredaar...az
@lekhwani wrote:
If you put “fraud by lenovo” in google, this desidime topic is coming up on second page of results.
I hope soon it will feature on first or may be the first result.
@B@R_0_0_D wrote:@lekhwani wrote:
If you put “fraud by lenovo” in google, this desidime topic is coming up on second page of results.
I hope soon it will feature on first or may be the first result.
Sahi pakda hai barood bhai.:-}
@B@R_0_0_D wrote:@lekhwani wrote:
If you put “fraud by lenovo” in google, this desidime topic is coming up on second page of results.
I hope soon it will feature on first or may be the first result.
Op should attach this photo in his first post.
@DarkBot wrote:@ebaylovers wrote:I am also going to file a case against eBay.@Beinghuman wrote:
Instead of wasting any more time, File a Consumer case , Trust me You will get more than what you deserve.
Also do not forget to attach Harassment case, Pm
Me i will help you in whatever way i can.
Ps: @Nigel pl move it to D&D
Kg for good advice , companies who frauds like this should be taught a lesson
EBay cheated me with defective Samsung TV of worth 68000, I too want to put consumer case but I do not know the process… Dimers please provide me more information how to put consumer case on eBay india
@DarkBot wrote:@ebaylovers wrote:I am also going to file a case against eBay.@Beinghuman wrote:
Instead of wasting any more time, File a Consumer case , Trust me You will get more than what you deserve.
Also do not forget to attach Harassment case, Pm
Me i will help you in whatever way i can.
Ps: @Nigel pl move it to D&D
Kg for good advice , companies who frauds like this should be taught a lesson
EBay cheated me with defective Samsung TV of worth 68000, I too want to put consumer case but I do not know the process… Dimers please provide me more information how to put consumer case on eBay india
@B@R_0_0_D wrote:@harmanpreetsingh wrote:@Beinghuman wrote:@Amolverma.6 wrote:@saymyname wrote:
Amazon took nearly a month to resolve one of my issue, can I ask them for compensation against harassment ?
Bro are you seriously saying this ?
Still if you think your level of harassment is more than his you can go and file
He is seriously Joking
1200 kms :shock
1200/km from ola money.or Spice jet .
Irxtc without 20% cb offer
Actually i knew thhese guys are cheaters so didnt travel exclusivelybit waited a week and travelled for some other work and even tried to colect the phone then
@pravinchalke wrote:
If you want your phone back in working state then just do what I am saying.
Go in center and ask for status they will give stupid reason
Inform that you are not interested to listen there problem either they must provide alternative mobile for use as duration is long else you will not go without your phone which will not allow to close them service center.
Seat in service center for 3-4 hours they will test you patients and try to convey you. Don’t listen them.
Finally they will give your phone to you.
I did same thing with Sony Ericsson. They were saying that your phone is send in Delhi main center for repair and after doing this they had provided me after 2 hours. I know its waste of time but have to do. Sometime Gandigiri work.
Kya baat hai. I remember something from 2005 when Nokia care denied me 6260. I lived in their office from 10 to 5Pm for two days. Third day Manager given me new mobile and said " ab maaf kar kaam karne de "
Sometime patience is best solution
@lekhwani wrote:@B@R_0_0_D wrote:@lekhwani wrote:
If you put “fraud by lenovo” in google, this desidime topic is coming up on second page of results.
I hope soon it will feature on first or may be the first result.
Op should attach this photo in his first post.
Yes bro i am doing it 
@BlazingNeo wrote:@pravinchalke wrote:
If you want your phone back in working state then just do what I am saying.
Go in center and ask for status they will give stupid reason
Inform that you are not interested to listen there problem either they must provide alternative mobile for use as duration is long else you will not go without your phone which will not allow to close them service center.
Seat in service center for 3-4 hours they will test you patients and try to convey you. Don’t listen them.
Finally they will give your phone to you.
I did same thing with Sony Ericsson. They were saying that your phone is send in Delhi main center for repair and after doing this they had provided me after 2 hours. I know its waste of time but have to do. Sometime Gandigiri work.
Kya baat hai. I remember something from 2005 when Nokia care denied me 6260. I lived in their office from 10 to 5Pm for two days. Third day Manager given me new mobile and said " ab maaf kar kaam karne de "
Sometime patience is best solution
You dont know the lenovo service center which i dealt with and lenovo operation head shantonu ,..how greedy they were ,. He was instructing the service center guy to order part and still not replace it.. even asked him to wipe the phone properly and keep it forfew weeks or month so that it seems that motherboard and touch pad has been replaced .. fortunately he was speking via my phone and the call gt recorded !!!
@siddudeagarwal wrote:@BlazingNeo wrote:@pravinchalke wrote:
If you want your phone back in working state then just do what I am saying.
Go in center and ask for status they will give stupid reason
Inform that you are not interested to listen there problem either they must provide alternative mobile for use as duration is long else you will not go without your phone which will not allow to close them service center.
Seat in service center for 3-4 hours they will test you patients and try to convey you. Don’t listen them.
Finally they will give your phone to you.
I did same thing with Sony Ericsson. They were saying that your phone is send in Delhi main center for repair and after doing this they had provided me after 2 hours. I know its waste of time but have to do. Sometime Gandigiri work.
Kya baat hai. I remember something from 2005 when Nokia care denied me 6260. I lived in their office from 10 to 5Pm for two days. Third day Manager given me new mobile and said " ab maaf kar kaam karne de "
Sometime patience is best solution
You dont know the lenovo service center which i dealt with and lenovo operation head shantonu ,..how greedy they were ,. He was instructing the service center guy to order part and still not replace it.. even asked him to wipe the phone properly and keep it forfew weeks or month so that it seems that motherboard and touch pad has been replaced .. fortunately he was speking via my phone and the call gt recorded !!!
worst ppl dont understand customer needs
I think all oems are doing the same thing these days, thats why I have stopped purchasing phones from such companies. I trust Google and Apple. Had bad experiences with Samsung, HTC etc.
Google One Rocks.
these days basically I use phones as Use & throw.
.
Android One
Xperia L
Gionee L800
and many more in family. Most phones never Visit service centers as I know their greed 
Thank u for sharing it with us brother…wish u get more then wat u lost 
@rv2012 wrote:
I think all oems are doing the same thing these days, thats why I have stopped purchasing phones from such companies. I trust Google and Apple. Had bad experiences with Samsung, HTC etc.
Yes but Lenovo is the grandfather of all in being Worst and pathetic
Sharing my experience with Lenovo
I have purchased lenovo s920 through ebay during 2014 May, after 6 month usage, the phone got issue with the charging port.
Then visited near service center and they taken my phone for 12 days, and after they informed the motherboard have to be changed and the same is unavailable in Lenovo warehouse also.
Escalated the same to Lenovo support team and after two days they issue DOA certificate and advised me to handover the phone where i got purchased.
Firstly contacted eBay support, they informed its more then 6 months, so they cannot do anything on this.
Then contacted seller directly, they advised me to send the phone with box including DOA certificate.
Sent to their address through blue dart courier, They initially denied to refund, but i sent mail to Lenovo support and cc to seller.
The Lenovo confirmed the device is eligible for DOA refund and they refunded the money in my bank account after deduction the EBAY commission 5 % within two three days.
Dear OP, you need to ask DOA certificate from service center, if your device not repaired in 15 days initially.
However ask them now.
@siddudeagarwal wrote:you should post this audio on fb with catchy titles like you did here. I’m sure it’ll go viral. you might even get a laptop.@BlazingNeo wrote:@pravinchalke wrote:
If you want your phone back in working state then just do what I am saying.
Go in center and ask for status they will give stupid reason
Inform that you are not interested to listen there problem either they must provide alternative mobile for use as duration is long else you will not go without your phone which will not allow to close them service center.
Seat in service center for 3-4 hours they will test you patients and try to convey you. Don’t listen them.
Finally they will give your phone to you.
I did same thing with Sony Ericsson. They were saying that your phone is send in Delhi main center for repair and after doing this they had provided me after 2 hours. I know its waste of time but have to do. Sometime Gandigiri work.
Kya baat hai. I remember something from 2005 when Nokia care denied me 6260. I lived in their office from 10 to 5Pm for two days. Third day Manager given me new mobile and said " ab maaf kar kaam karne de "
Sometime patience is best solution
You dont know the lenovo service center which i dealt with and lenovo operation head shantonu ,..how greedy they were ,. He was instructing the service center guy to order part and still not replace it.. even asked him to wipe the phone properly and keep it forfew weeks or month so that it seems that motherboard and touch pad has been replaced .. fortunately he was speking via my phone and the call gt recorded !!!
Here I am thinking Micromax is the worst….Compared to these, i guess i have got VIP treatment at micromax…
I have faced 4 issues in a year, each time it was solved in 1-3 weeks…
After escalation with the social team, they contacted service center and asked the details on the delay….
Had forgotten to add 2 crucial points … have added it to main post but still updating it via comment too so that it doesnt go unnoticed !!
1)Shantonu majumder Operation Head of lenovo for East india was instructing the Lenovo service center in Siliguri guy named Arun to order part and still not replace it.. even asked him to wipe the phone properly and keep it for few weeks or month so that it seems that motherboard and touch pad has been replaced .. fortunately he was speaking via my phone and the call gt recorded !!!
2) And on top the owner started shouting at me to go back without collecting the phone .. i mean WTF I travelled 1200kms that too after Lenovo Senior Shantonu and the service center confirmed me thrice that phone has been repaired .. they knew i will be travelling 1200kms and still didnt repair neither they did Do software Update
Admins and Mods sleeping?
Why the hell this topic is in Hot Deal section?
Lenovo is best. I had issue once with Lenovo A6000 and they repaired within a day.
OP is appointed by Micromax to tarnish the image of Lenovo. 
Problem can happen with any company so don’t make Lenovo an exception.
If you open a similar thread in the name of samsung, nokia, lava, jwalamukhi, blah blah etc you will find grievers for almost all companies.
1200kms lol hahahhahahahahahahha 
@viSH wrote:
Admins and Mods sleeping?
Why the hell this topic is in Hot Deal section?
Lenovo is best. I had issue once with Lenovo A6000 and they repaired within a day.
OP is appointed by Micromax to tarnish the image of Lenovo.
Problem can happen with any company so don’t make Lenovo an exception.
If you open a similar thread in the name of samsung, nokia, lava, jwalamukhi, blah blah etc you will find grievers for almost all companies.
1200kms lol hahahhahahahahahahha
+1 thousand times
My cousin faced a similar issue with Lenovo. He had bought some Lenovo phone that was priced around 23k at the time of purchase. After some 3-4 months, the phone had developed some problems. He went to the service center numerous times and he finally decided to sell of the phone as the bugs were not getting sorted out. But, some 8-9 months after his purchase, the phone price had dropped to less than half and he was being offered around 4.5k-5.5k for the phone.
He then went to the service center and told them to rectify all the problems with the phone. Every time he called them, they were giving new excuses and finally the phone was reaching the end of it’s warranty period. He went to the service center directly and found that they hadn’t still touched the phone. He got fed up and filed a complaint against them in the Consumer Court. Let’s see how it turns out.