Amazon Pay Grievance Redressal System
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Level 1: Customer Support
You can contact our 24x7 customer service team via https://www.amazon.in/contact-us which provides online resolution to your queries / complaints across channels including chat. You can also request for a call back for your query and we would be happy to reach out. The team will address your concern / query within 7 business days from receipt.
Level 2: Customer Service Escalation
If your concern/query is not addressed within the promised timeline or you are dissatisfied with the response from Level 1, you can reach out to our escalation desk via email at [email protected]. We will respond to you within 5 business days from receipt of your email.
If your query remains unresolved, you can escalate to our Grievance Officer, Mr. Suresh John, at [email protected] with the details of your interaction with the Customer service escalation team. We will respond within 3 business days from the date of receipt of your email.
In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Grievance Officer, you can reach out to our Nodal Officer - Mahavir Jindal via email at [email protected]. We will respond within 3 business days from the date of receipt of your email.
If you would like to speak to us, please feel free to call 1800-3000-1571 (Applicable only when calling from within India).
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There practically is none.
If you recollect, these same details were posted in a previous topic (2 years) too.
Desidime search is MashaAllah, thus not easy to locate.
All these sites are spitting in the face of the relevant regulations made by various departments and ministries within various government bodies.
Unlike what the law really mandated, these wallets, businesses are declaring these names, e-mails on-paper.. without ever letting one (normal consumer) really reach any of them, even if valid case exists and first line agents too have highlighted it as a case for the nodal officer or an even higher inner ombudsman.
In-fact calling 1800-212-1638 or 1800-3000-1571 for reporting issues with Vedaka products or Amazon Pay India Private Limited grievance officer respectively..
... would still ONLY let you reach primary/ often untrained, unaware, incompetent, temporary agents.
(Temporary as in, now agents even smirk.. if informed that their arrogance or incompetence will be reported. One told my relative: 'madam, sirf part time kar rahi thi mai tou. Already contract khatam ho gaya hai iss mahiney'. Other was like, kar lo sir (do it sir) QA (Quality Assurance/ call auditing person) is my own friend's brother).
![Upto 70% off on Fresh Lay's Potato Chips-Spanish Tomato Tango and other items [location specific]](https://cdn0.desidime.com/topics/photos/1883180/medium/Screenshot2024-11-23at11.30.06AM.png?1732341852)
![Upto 80% off on Fresh Crax Fritts Cream And Onion and other items [location specific]](https://cdn1.desidime.com/topics/photos/1883177/medium/Screenshot2024-11-23at11.28.02AM.png?1732341494)
www[dot]amazon[dot]in/contact-us
amazonpay-escalation[at]amazonpay[dot]in
amazonpay-grievance-officer[at]amazonpay[dot]in
amazonpay-nodal-officer[at]amazonpay[dot]in