Lenskart Reviews

<p>I have got a gold membership from my registered mobile number but the phone no longer exists and I want to transfer the membership to a new number. Talking to your customer care didn’t help. They said that such procedure doesn’t exist. How is that even possible? I am a member, I paid for the membership not the phone number. I asked them to generate a coupon code where I can avail benefits of the membership. Have been on call since this evening but there are no solutions except apologies wh... view more

Totally amazed to see that nothing has changed at Lenskart. Pathetic service it was in 2017, pathetic service it is in 2023. Wonder why no one did a story on this till now.

view more

<p>Pathetic customer rep and incorrect lens<br>Customer service of Lenskart has huge knowledge gap. They do not have any knowledge on lens business. <br>They screw up your lens dimension and then ask to return the product back. Once its returned they will torture you by not refunding and say policy.<br>Suffering second time with incorrect lens dimension. Never choose Lenskart online<br><br>Mala Sharma one of the customer is super rude and has no sense of customer service. All the customer rep... view more

I visited lenskart.com to place an order for my glasses. I was suggested to place order through whatsapp chat. Mr. Sudhanshu was my eyewear expert. I selected 2 frames and gave all the details to him on whatsapp with links for selected frames. He quoted Rs.7840/- for the selected 2 frames with glasses. When I told him that your prices seems higher than the market, he offered me some additional discount between 5% to 10% and I agreed to it. He registered me on their website by taking my name, ... view more

Order ID:1218239579 - Matte Black Blue Full Rim Rectangle Large (Size-56) Vincent Chase Air Classic VC E11965 -C2 Eyeglasses, Product Id: 132691 Lenskart is just ignoring the issue of physical damage done by the wrong frame provided. I am wearing it for more than 3 months and now they are pressurizing me to take a refund for the frame which is not fitting on my face saying that they are not having the appropriate frame for me. As per their instruction, I have already given the product ID sel... view more

1218639216 finally arrived after 25 days however i had to contact them after 2 weeks to check progress only to be told they need the pd? after 2 weeks really? once dispatched and not before the haulage company contacted me for an extra £64.00 for customs tax,wow something else they didn't mention in the non small print.lenses did not get thinned out to the same depth as in uk and previous same prescription which really sucks. so no i would not recommend,not worth any saving made👎. Order 1... view more

Order I'd : 1217903422. Never seen this type pathetic service in my career. I've ordered sun glasses on 29-Aug due to some size issue same has been returned in nearest Store (Takshila, Andheri East, Mumbai) due to store technical issues they didn't marked my order as "Return" till 10 day's after doing multiple follow-ups with CS team Store has been my order to their Wearhouse. Today is 19-Sep it means almost 20 day's still refund is not yet proceed. Strongly recommended don't purchase here. view more

I want to share my worst experience with lencekart, they trap you to take couple of products at once from them and take full amount from you and after that they would forget that you're their customer and treat with disrespect and as you paid money you need to beg/fight with them for your product, however they would provide you with whatever stock they have in store and make you just walk out of the store. Celebrities shouldn't promote these cheaters, as they too have some social responsibili... view more

Purchased a branded OAKLEY spectacle from Lenskart on 23rd September, 2018 (Bill No.1214148331). It has formed scratches on both the lenses with=in 15 days of the purchase. Reported it to their showroom and service center. They came back with No Warranty on Lenses. I have been requesting that it could be some quality issue however they are not paying heed to my words. Service center guys are giving discount couple to buy one more product from them. Its been found later on that those lenses ... view more

Lenskart# big frauds. Request people not to use Lenskart at all. They have big misleading advertisements and a new way to cheat customers. Pathetic service and disgusting customer care. Wrong order was placed by the Lenskart executive and I asked for a replacement. Next day another executive came and picked up the item and informed that he would send the product back and would place a new order. I provided him the model number of the specs that was actually tried on and was supposed to be ord... view more