Ebay Guarantee is big fraud. Defective product & no replacement provided.

I have purchased a laptop battery from ebay.in. But they have delivered me defective product. On raising issue against the defective battery, they told me to send the product back to the seller & told me that seller will send me the replacement. I have not got the replacement till date. And on contacting ebay customer support they are saying we will not do anything & they have closed the complain without providing me any resolution.

Emails:
-———- Forwarded message -———-
From: <[email protected]>
Date: Wed, Mar 11, 2015 at 3:25 PM
Subject: RE: Call – Outbound made to (08890******) SR# 1-44659421982
To: kapil*@gmail.com

eBay sent this message to Khandelwal, Kapil (19kapilk).

Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay.

RE: Call – Outbound made to (08890******) SR# 1-44659421982

Dear Kapil ,
This is with regards to eBay Escalation Id:- 023719 filed by you against your Seller ID (saveitshopper) for the Item ID # (321634781989, LAPTOP BATTERY 9 CELL DELL XPS 14 15 17 L401X L501X L502X L701X L702X JWPHFJ70W7).

I have checked the details of your claim and have noticed that the claim filed by you is excluded from eligible transactions for filing a claim under eBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your request for refund has been rejected.

For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link:
http://pages.ebay.in/help/ebay-guarantee.html...ms

In this case, my best advice to you is to contact your Seller and resolve the matter amicably.

Thank you for your precious time, have a nice day.
Regards,
Kamlesh Shrivastava,
Critical Escalation Team.

[THREAD ID:1-KKO00AH]

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Original Message——-
Sent: 3/11/2015 09:10:53 AM
Subject: Call – Outbound made to (08890******)

eBay Document ID: 17667685006
________________________________________
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Copyright ©2015 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc. eBay India Private Limited is located at 14Th Floor, North Block, R-Tech Park, Western Express Highway, Goregaon(E), Mumbai.

On Fri, Mar 6, 2015 at 8:49 PM, <[email protected]> wrote:
eBay sent this message to Khandelwal, Kapil (19kapilk).
Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay.

RE: DRS Copy Attached (eBay Guarantee* claim – 870687 (Email reference id: [#84f SR# 1-44448527689

Hello Kapil,

This is with regards to eBay Claim ID 870687 filed against you for the Item ID 321634781989 – Item Title> PaisaPay ID 38470816746 .
On checking we have the mailed for the drs copy on 24/02/2015 this date but after that not received the drs copy afer sending the reminder mailed so hence the refund is rejected and claim was closed .
I trust the information provided is useful. Do let us know if you have any questions.
You can also talk to us through Live Help or call our Helpline. To know more about the support options please refer to
http://pages.ebay.in/paisapay/phone-suppor...ml
If time permits, please leave an appropriate feedback for my service to you. You may get a separate email requesting for feedback.
Your valuable feedback and inputs will help me to improve my services towards other members and you.

Thank you for your precious time, have a nice day.

Regards,
Gaurang Sawant.
Claims Team.

[THREAD ID:1-KF3I7FY]

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Original Message——-
From: kapil*@gmail.com
Sent: 3/4/2015 11:02:01 AM
To: [email protected]; [email protected]
Subject: DRS Copy Attached (eBay Guarantee* claim – 870687 (Email reference id: [#84f907f2477b4e179d28f7 SR# 1-44057392660))
Find the attached DRS copy.
Kapil Khandelwal
8890******
-———- Forwarded message -———-
From: Naveen Jha (Head Office) <[email protected]>
Date: Wed, Mar 4, 2015 at 6:00 PM
Subject: Fw: drs copy 427033947
To: Kapil Khandelwal <kapil*@gmail.com>

Dear Sir,
Plz find out in attached file.

Naveen Jha
Customer Care Dept.
Corporate Office / Delhi
Ph. No. +011 – 45593500
E-Mail: – [email protected]

eBay Document ID: 17597918006
________________________________________
Learn More about how to protect yourself from spoof (fake) emails.

This administrative email was sent to kapil*@gmail.com from eBay. As outlined in our User Agreement, eBay will periodically send you required emails about site changes, site enhancements, and your transactions. Read our Privacy Policy and User Agreement for more details if you have any questions.

Copyright ©2015 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. eBay and the eBay logo are trademarks of eBay Inc. eBay Inc. is located at 2145 Hamilton Avenue, San Jose, CA 95125.

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Forwarded message -———-

From: Kapil Khandelwal <kapil*@gmail.com>
Date: Wed, Mar 4, 2015 at 11:32 PM
Subject: DRS Copy Attached (eBay Guarantee* claim – 870687 (Email reference id: [#84f907f2477b4e179d28f7 SR# 1-44057392660))
To: [email protected], [email protected]

Find the attached DRS copy.
Kapil Khandelwal
8890******
-———- Forwarded message -———-
From: Naveen Jha (Head Office) <[email protected]>
Date: Wed, Mar 4, 2015 at 6:00 PM
Subject: Fw: drs copy 427033947
To: Kapil Khandelwal <kapil*@gmail.com>

Dear Sir,

Plz find out in attached file.

Naveen Jha

Customer Care Dept.
Corporate Office / Delhi
Ph. No. +011 – 45593500
E-Mail: – [email protected]

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Forwarded message -———-

From: Kapil Khandelwal <kapil*@gmail.com>
Date: Wed, Feb 25, 2015 at 11:08 AM
Subject: eBay Guarantee* claim – 870687 (Email reference id: [#84f907f2477b4e179d28f76ffbd07bbe#]))
To: [email protected], [email protected]

FYI
-———- Forwarded message -———-
From: Naveen Jha (Head Office) <[email protected]>
Date: Wed, Feb 25, 2015 at 10:49 AM
Subject: Fw: Parcel not delivered yet. 427033947
To: kapil*@gmail.com

Dear Sir,

Your shipment has been delivered on 17/02/2015 with sign. and received by Mr. Ankit.

Naveen Jha

Customer Care Dept.
Corporate Office / Delhi
Ph. No. +011 – 45593500
E-Mail: – [email protected]

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Original Message -—

From: Yash ( Head Office )
To: naveen
Sent: Wednesday, February 25, 2015 10:31 AM
Subject: Fw: Parcel not delivered yet.

Yash Sharma

Customer Care Dept.
Corporate Office / Delhi
Ph. No. +011 – 45593500
E-Mail: – [email protected]

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Original Message -—

From: Kapil Khandelwal
To: [email protected]
Sent: Tuesday, February 24, 2015 5:22 PM
Subject: Parcel not delivered yet.

Why my parcel is not delivered yet ?
I have complained to your customer care on phone, no satisfactory answer was provided.
Also, I want delivery copy (proof of delivery).

Kapil Khandelwal
8890******

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Forwarded message -———-

From: Kapil Khandelwal <kapil*@gmail.com>
Date: Tue, Feb 24, 2015 at 5:44 PM
Subject: Re: Further action has been requested on eBay Guarantee* claim – 870687
To: [email protected], [email protected]

Why I have to do all this follow up ?
Why can’t the seller or ebay contact directly to the courier company & verify ?
Seller delivers sub-standard product. Then, I have to bear the burden to courier it back & send the details to ebay.
Even after that nothing is done at ebay or seller side.
I am extremely unhappy with the kind of service ebay is providing.
Kapil Khandelwal
8890******

On Tue, Feb 24, 2015 at 1:36 PM, eBay <[email protected]> wrote:
eBay Guarantee * – Don’t worry, Buy happy!

Update on your eBay Guarantee* claim
Dear Kapil,
Further action was undertaken on your eBay Guarantee* claim. We request you to review it and help us with the necessary information. Please find the details here
Action : Proof of “Item not as Described” not acceptable, require clear & Valid document
Remarks: As per our telephonic conversation on 24/02/2015 We request you to provide us with the scan copy of Delivery runsheet, Signed proof of delivery with item name, with acknowledgment, seal / stamp of courier service along with the proofs that product is delivered to seller. reply us within 48 hours from receipt of this mail at [email protected], Failure to respond to this e-mail within 48 hours may result in this claim , closing from our side. we are awaiting for your response at the earliest.

Item Information

Claim ID: 870687
PaisaPay ID: 38470816746
Item number: 321634781989
Seller ID: saveitshopper
Date claim opened: 08-02-2015

Email reference id: [#84f907f2477b4e179d28f76ffbd07bbe#]

eBay sent this message to Kapil Khandelwal (19kapilk). Learn more
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