Jabong.com: First purchase/Review
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Hi Dimers,
This is my first review and its about my (first) purchase from Jabong.com
First off I’d like to say a huge thanks to QWERTY and other dimers for posting about the coupon for Rs500.00 off and the republic day 10%offer as well. It was such a good offer that I couldn’t resist ordering.
The offer for the additional 10% was for republic day and by the time I got some spare time to go online and select what I wanted, it was past 12 and so in effect it was 27th. Still some how I was able to get the additional 10%off on my purchase when I added to my cart. I ordered formal shoes from Red tape. http://www.jabong.com/Red-Tape-Formal-Shoes-Bla…
The MRP was Rs 2295, listed was Rs1836.00. I paid only 1152.40
I initially wanted a size 10, I selected the size added a few fillers to use the coupon, all seemed well and was feeling really lucky, because in size 10 there was only 1 pair left (as per the web site) and also for the fillers (Hanes inner wear) it was the same, “ONLY 1 ITEM LEFT”. I proceeded to the checkout and applied the code. However the shoe size was not available and same for the fillers. I went back to the shoe that I wanted and selected a size 9, hoping that it would be just right. Same sequence, added the different fillers and this time applied the code, only problem was that the shoe was available but the fillers were not and automatically removed. But this time it was applying code and I was getting the 500 bucks off, with no fillers. So happily I proceeded to the check out and paid using my CC for Rs1152.40
Got mail from the site stating the transaction was successful. Slept over it and after some time.. thought that maybe size 9 is too small so decided to call the customer care guys (toll free no) and talk about the return policy. Called at 7PMish on 27th. After a few rings a gentleman answered my call. I gave him my details and asked him if there was a size 10 that I was looking for. He checked and told me that its out of stock not sure when it would be back. So I told him that I’ve ordered a size 9 and if that does not fit what do I do? He said that I should call them back(same number) and request for a pickup. Some one would come over and collect it and once they get it they would issue a credit or refund the amount as per the customers preference. I still insisted that I wanted a size 10 and made it clear that if it doesn’t fit i’ll be sending it back. He was fine with that. Also brought to his notice about the out of stock issue and its only when I check out that its getting flagged. He said would let the concerned people know about (actually sounded genuine about it).
28Jan evening: I get my order and its a standard box wrapped up in the site’s bag, packing was sort of okay types. However the box was torn and in poor shape. Luckily I guess the shoes were safe.
Oddly enough or destiny I ended up a with a size 10. The shoes are kinda okay and have a few blemishes on them I thought this would be due seconds or manufacturing fault. However, there is a tag (from Red tape) stating that since these are original leather there would be some marks and this is due to the texture of the material and not a manufacturing fault. The marks are not that noticeable and since I plan to wear them regularly I am sure due to my usage there would be bigger ones in the future. Comfort wise they are really nice and also a bit elongated on the toe(pointed section, just my view).
So all in all it seems like a nice site, fast delivery, value for money, not sure if the size they sent was intentional or a mix-up, either ways I got what I wanted and feel that I paid a bit less. I have uploaded a few pics to give everyone a better idea the shoes look and one pic in particular is a zoomin on the blemishes.
http://imageshack.us/photo/my-images/96/2801201…
http://imageshack.us/photo/my-images/842/280120…
http://imageshack.us/photo/my-images/12/2801201…
http://imageshack.us/photo/my-images/88/2801201…
http://imageshack.us/photo/my-images/829/280120…
http://imageshack.us/photo/my-images/11/2801201…
http://imageshack.us/photo/my-images/11/2801201…
http://imageshack.us/photo/my-images/842/280120…
http://imageshack.us/photo/my-images/546/280120…
Would appreciate everyone’s views on the site as well as my purchase. Oh yeah.. if you like it.. vote it.
The
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Hi ,
I too managed to try buying online through the jabong.com website. I was aprehensive about the service and quality of the product, but I was pleasantly surprised when I received my product within 24 hours of placing the order and it was exactly like the one that was on display at the website.
Impressed…. will be buying my formal shoes from them too..
cheers
vijay
I do not agree to your comments.JABONG does not do what they promise.Jabong is spending much on marketing and also offering discounts but the service is very very bad.
The Quality of products is very POOR and the promises that they make are not trustworthy. I got myself registered and ordered stuff worth Rs 4500 at the first go.90% of them have issues. Infact I tried to return the products to them {reverse pick up}. after multiple requests they got it picked up after 7-10 days and it has been about a month that they have not refunded the money.AVOID JABONG. FALSE COMMITMENTS . POOR QUALITY. always buy from a branded shop. they say that there products are from various brands but seems they are not the original ones. Chetan Poddar
chetanpoddar wrote:
I do not agree to your comments.JABONG does not do what they promise.Jabong is spending much on marketing and also offering discounts but the service is very very bad.
The Quality of products is very POOR and the promises that they make are not trustworthy. I got myself registered and ordered stuff worth Rs 4500 at the first go.90% of them have issues. Infact I tried to return the products to them {reverse pick up}. after multiple requests they got it picked up after 7-10 days and it has been about a month that they have not refunded the money.AVOID JABONG. FALSE COMMITMENTS . POOR QUALITY. always buy from a branded shop. they say that there products are from various brands but seems they are not the original ones. Chetan Poddar
This is ur first post man…seems u r from any other site…..thats why so negative and u havent even gave ur products name.:evil: 
the worst service i have ever seen.I ordered shoes on 25th feb,2012 and got the product 4 days later as told. But one shoe was bigger than the other one. So i asked for the reverse pick up. After almost 20 calls they arranged for the reverse pick up and after that took almost 7 days to mail me the voucher for returned product. I placed the order again once i received the voucher but my order was cancelled for no reason from their side. I am calling them since 8 days for the voucher but every day they say I would get it tomorrow. Finally I am giving up on this site. Even after almost 100 calls, they are doing nothing!!!
Hello Ankita
We sincerely apologize for the inconvenience caused. We like to to inform you that we have sent your refund voucher code on your email address. The same has been posted on facebook and mouthshut also. We strive to provide a hassle free shopping experience.
With Regards
Jabong.com
jabongdotcom wrote:
Hello Ankita
We sincerely apologize for the inconvenience caused. We like to to inform you that we have sent your refund voucher code on your email address. The same has been posted on facebook and mouthshut also. We strive to provide a hassle free shopping experience.
With Regards
Jabong.com
welcome to DD
i loved ur tv commercial aaahhhhhhhhhhhhhh 
I bought similar Modacc bags at much better price on Dealsfive.com
Its good and delivery is also good.
I was quite excited to place my first order on Jabong! & yes, the experience was exact opposite!!!
Unfortunately, my experience with Jabong has been more than horrible!!!
Wrote to them first on 11 April & since then, I’ve been following up with them – & honestly, they don’t give a hoot!!!
I followed up with them at least 3 times – with no results!
If fact, Last time I wrote to them saying, I will start posting bad reviews about Jabong, even that didn’t matter to them – so you can guess how pathetic they are with their customers!
For a new company – I didn’t expect them to be so careless with the customers/prospects!!!
Honestly, disappointed heavily with Jabong!
If they want to stay in the ecommerce market (OR want their dream of being bought by Flipkart) – they BETTER care of their customers!
SO, until they correct their attitude towards customers -
Please AVOID Jabong at all costs!
I’d rather recommend the well-trusted names like: Tradus, FlipKart etc!
so much against JABONG specifically from new born baby’s…. 
though i never tried this site, but i saw few delivery guys moving around chennai with their bags…..
somewhere i read they ask u to open the pack infront of them and allow you to check….. Not sure if they are still following this model….
Hi,
I placed a order on 26-APR-2012 for AT trolley bag and received the product 30-APR-2012 with a nice packing. This is my first experience with jabong which is really good.Thanks
Manoj
mraj146 wrote:
so much against JABONG specifically from new born baby’s….
though i never tried this site, but i saw few delivery guys moving around chennai with their bags…..
somewhere i read they ask u to open the pack infront of them and allow you to check….. Not sure if they are still following this model….
They do, They do. Only if you place your order on COD, and call them up with your Order number and inform them to put it on priority.
They would send the courier through JABONG guys itself, and you can try it out. If not satisfied with any reason, you can return it back to the courier person with out giving any reasons. First hand experience 
In case you place orders on Prepaid mode, then they would provide a free reverse pick up, but that would take a couple of weeks time.
When I placed the second order (# 120503469250115 ) and made online payment I haven’t got any update even after 2 days.
So never make pre-payment while ordering on jabaong.com it is good for COD
Thanks
Manoj
hi guys ,
i am from patiala ,punjab as per u want a review for jabong.com………i dont know but its not working in our circle .every time i logged in and clicked on say, addidas it doesn’t open the addidas list .it just opened again the home page ….i also tweet to them on twitter but not get reply………..hope so they do here!!!!!!!:cry:
Hi,
I ordered two products on Jabong.com and i received my order in a matter of 19 hours. I was really impressed by the delivery and the products. Going forward i will be using this website to place my maximum orders online and will recommend this website to my friends and relatives as well.
Unlike other online websites there is a prompt delivery of the purchases made online and also the deal on joining ie Rs 500 off is a great deal.
Regards
Vaibhav Agarwal
agarwalvaibhav6231 wrote:
Hi,
I ordered two products on Jabong.com and i received my order in a matter of 19 hours. I was really impressed by the delivery and the products. Going forward i will be using this website to place my maximum orders online and will recommend this website to my friends and relatives as well.
Unlike other online websites there is a prompt delivery of the purchases made online and also the deal on joining ie Rs 500 off is a great deal.
Regards
Vaibhav Agarwal
This guy is posting on behalf of jabong.com
Self promotion is not allowed here. 
Admin plz take note.
jabong provides misleading information about products..and they many a times have sent fake stuff too..recently i bought a laptop sleeve frm them ..the details mentioned the sleeve to be of freesize and made of leather…on recieving the product was made of nylon and made for 10 inches notebook..extremely smaller than wat a laptop sleeve should be..before this, i was decieved by a fake product from vedic line….jabong is using fraudulent methods for marketing..beware guys!! its cheats !!
jabong buying team is cheat!! I have been asked huge commission to sell my jewellery products on their site and now they are not taking the goods as I denied commission!! I have already prepared goods for them
I can see more than a couple of self reviews from Jabong.
never brought from them….I will stay away from them
10 days back my wife ordered a kid’s football set from jabong for her nephew. She ordered well in advance so that the item is delivered on time for her nephew’s Birthday.
5 days later CSR from jabong calls and says that the product did not meet our quality guidelines, hence we cannot deliver.
She asked her to select another similar item and place a new order. She assured that this item is of good quality and there will be no problem.
3 days later, same story. I can still see those 2 item listed on the jabong site. If they are of inferior quality, why not remove them from there. They haven’t refunded us the amount yet.
After 10 days and numerous calls, we have neither recieved the product nor the refund. Everytime my calls CC, she is told that some manager will call her back. That useless manager is yet to get on the phone.
Has we ordered from some other site, the kid would have received his gift on time. It is very painfull to explain all this mess to the kid who was expecting this gift from her aunt.
Jobong is a total rip-off.
I am lodging a complaint with consumer court if the refund is not received in next 24 hrs.
Jabong.com is quite fraud. The service they provide is very bad. They sell the things at very high price and which are not worth the price. I bought a pair of Rs.1500 which got damaged just after 3 months and they did not provide any help rather they told me to approach the particular brand for repair or replacement. So disappointing, they did not provide any solution and all my money got wasted.
bhavna wrote:
Jabong.com is quite fraud. The service they provide is very bad. They sell the things at very high price and which are not worth the price. I bought a pair of Rs.1500 which got damaged just after 3 months and they did not provide any help rather they told me to approach the particular brand for repair or replacement. So disappointing, they did not provide any solution and all my money got wasted.
Hahaha, may I know which site you belong to? You created your id just to post this 
hii
There are many more sitesthat that offer better quality products with low price and less delivery time.
hiii
There are many more sites that offer best quality products with low price and less delivery time..
I purchased my first product from this site.I thought the site is new so i was little bit worried.But,when i ordered my shoes from adidas i got it just after 12hrs. i was surprised by this great service.:-D i would like to use this site again.