Dear Dimers,
I've been facing a series of troubling delivery issues with Amazon and wanted to share my experiences to see if anyone else has faced similar problems and to seek advice on how to better handle these situations.
INCIDENT 1:
Around 9 days ago, I ordered a bass guitar bag from Amazon for Rs. 350.
The delivery person left my order on the road on [03-May-2023] (outside the compound gate). It was picked up by a bystander and delivered to our neighbour's home. We eventually received it from someone at our neighbour's house.
I reported this to Amazon's customer service. The representative informed me that a complaint had been filed and that I would receive a callback within 24 hours. However, I did not receive any calls. After thirty hours, I contacted customer service again to inquire about the status of my previous complaint. The representative re-asked everything and then transferred the call to the Escalation Department [Aswin S G-Escalation].
I spoke with the higher authority [Aswin S G-Escalation] for over 45 minutes. He dismissed my grievance, continuing with, "The delivery team said the parcel was handed to the customer."
As a result, I have cancelled all my other orders and asked for a refund.
INCIDENT 2:
Approximately a year and a half ago, I encountered another delivery issue, I ordered four Park Avenue soaps. The same delivery agent threw the parcel at our door, from the ground floor to the first floor. We opened the door after hearing a loud thud (Sound) and saw the parcel lying near the door. Looking down, we saw the delivery agent quickly take his two-wheeler and drive away.
I complained about this incident to customer care, but no action was taken.
INCIDENT 3:
Two years ago, I ordered a drone, which I never physically received. However, the delivery status was changed to 'Delivered.' After seven days of back-and-forth with customer service, I finally received a refund.
Not once has any product been properly delivered to me or anyone in our household by this delivery agent. We are on the first floor, yet he routinely places the product on the wall of the compound and leaves.
I haven't bought much from Amazon in the last few years because of these issues.
I'm looking for tips on how to deal with these situations. Does anyone have similar experiences or advice?
Solution - Use Cash on delivery
Contact local ATS Branch and let their manager suspend that guy.
rest soluchans are not instant and will tek tym.
many a times I also faced same issue where delivery guys simply leave the parcel at the main gate without bothering if customer is at home or not and on top of that they don't take any call in case a delivery instruction needs to be given.
so i decided to teach a lesson to a Delivery guy :
Note : I know its not a very good thing, but I had no option at that time.